Terms of Service

The terms governing your use of Heroic AI RPG, operated by Pandastic FZC.

Effective Date: 2026-09-07Last Updated: 2026-09-10

1. Acceptance of Terms

PLEASE READ THESE TERMS OF SERVICE CAREFULLY.

BY ACCESSING OR USING HEROIC AI RPG IN ANY WAY, INCLUDING PLAYING THE GAME, CREATING AN ACCOUNT, OR ACCESSING ANY CONTENT THROUGH THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE (THESE "TERMS").

If you do not agree to these Terms, do not use the Services.

Heroic AI RPG (the "Game" or "Service") is operated by Pandastic FZC, a company registered in the Sharjah Publishing City (SPC) Freezone, Sharjah, United Arab Emirates ("Pandastic," "we," "our," or "us").

These Terms constitute a legally binding contract between you and Pandastic regarding your use of the Services.

2. Description of Service

Heroic AI RPG is an AI-powered role-playing game platform for Fantasy, Sci-Fi, and Modern settings that generates narrative content, characters, and game mechanics using artificial intelligence. The Service includes:

AI-generated narrative content and storytelling
Character creation and customization
Interactive gameplay with AI-powered story systems
Solo and anytime campaign play
World and scenario building tools

3. AI Disclaimer

Heroic AI RPG uses artificial intelligence to generate game content. You acknowledge and agree that:

The AI technology is experimental, rapidly evolving, and may produce unexpected outputs or results
AI-generated content may contain errors, omissions, inaccuracies, or offensive material
You rely on AI-generated content at your own risk
Pandastic is not liable for any AI-generated content, including errors, omissions, or offensive material
AI-generated content should not be used for any professional, medical, legal, or financial advice

4. Eligibility

4.1 Age Requirements

Minimum Age: You must be at least 13 years of age to use the Services
Users 13–17: May use the Services with verified parental or guardian consent where required by applicable law
Users 18 and Over: May use the Services without parental consent
By using the Services, you represent and warrant that you meet these age requirements

4.2 Other Eligibility

You represent and warrant that:

You have not previously been suspended or removed from the Services
Your registration and use complies with all applicable laws and regulations
You are not located in a country subject to a UAE or US government embargo

5. Account Registration and Security

5.1 Account Creation

To access most features, you must register for an account. When registering, you agree to:

Provide accurate, complete, and current information
Maintain and update your account information as needed
Not create multiple accounts for abusive purposes

5.2 Account Security

You are solely responsible for:

Maintaining the confidentiality of your password and login credentials
All activities that occur under your account
Immediately notifying us at info@heroicairpg.com of any unauthorized use or security breach

We are not liable for any loss or damage arising from your failure to protect your account credentials.

5.3 Account Deletion

You may delete your account at any time through your account settings or by contacting us. Deletion of your account will result in loss of access to all associated content and data.

6. User Conduct and Prohibited Behavior

You agree NOT to:

Use the Services for any illegal purpose or in violation of any applicable law
Harass, threaten, intimidate, or abuse other users
Infringe upon the intellectual property rights of others, including copyrights and trademarks
Use character names, world settings, story elements, or other material from movies, television, comic books, video games, books, or other franchises without the rights or permissions required by law
Commercially exploit content that incorporates third-party intellectual property without authorization
Attempt to reverse engineer, decompile, or extract source code from the Services
Use automated systems, bots, scrapers, or other unauthorized tools
Attempt to circumvent, disable, or interfere with content moderation or safety systems
Engage in model extraction, distillation, or stealing attacks
Use the Services to create content featuring minors in sexual or exploitative contexts
Impersonate any person or entity or falsely claim affiliation
Upload malicious code, viruses, or harmful software
Interfere with the operation of the Services or other users' enjoyment
Use the Services or AI outputs to train competing AI models

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Services, including all content, features, functionality, software, algorithms, AI models, branding, artwork, and design, are owned by Pandastic FZC or its licensors and are protected by UAE and international intellectual property laws. All rights not expressly granted are reserved.

7.2 User-Generated Content

Ownership. You retain ownership of the copyright and other intellectual property rights in the original content you create and submit to the Services ("User Content"), subject to the license granted below.

License to Pandastic. By submitting User Content, you grant Pandastic a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to:

Host, store, transfer, and display your User Content
Reproduce and modify (for formatting and technical purposes)
Use your User Content to operate, maintain, improve, and develop the Services
Train and improve our AI models, algorithms, and machine learning systems
Create aggregated, anonymized datasets for analytics and research
Share your User Content with other users as part of gameplay

If you set your account or content to private, we will limit sharing with other users, but the license to use content for AI training and service improvement remains.

Representations. By submitting User Content, you represent and warrant that you have, or have obtained, all rights, licenses, consents, and permissions necessary to grant the licenses described in these Terms, and that your User Content does not infringe, misappropriate, or otherwise violate any third-party intellectual property, privacy, publicity, or other rights.

7.3 AI-Generated Content

Content generated by the AI in response to your inputs ("Output") is owned by Pandastic, subject to the rights granted under applicable law. You are granted a limited, personal, non-commercial, non-transferable license to use Output within the Services. Due to the nature of AI, similar or identical content may be generated for other users.

7.4 Third-Party Intellectual Property and Franchise Content

Please respect the rights of other creators and rights holders. You should not use the Services to create, prompt for, store, or share content that infringes, misappropriates, or otherwise violates the intellectual property or other rights of any third party. This includes content involving copyrighted characters, trademarked brands, franchise settings, or other protected material you do not have the right to use. This applies to your inputs and to Output generated in your sessions.

Heroic AI RPG is not affiliated with, sponsored by, or endorsed by any third-party franchise, studio, publisher, or trademark owner. Any references you create are your personal creative choices and do not imply an official relationship.

Unless you own the relevant rights or have obtained permission, use of third-party-inspired content must remain for your private, personal, non-commercial entertainment within the Services. You are solely responsible for your User Content and your use of Output. Pandastic does not take responsibility if you use the Services in a way that infringes the rights of others.

If a rights holder submits a request as required by applicable law or legal process regarding your content, we will cooperate as legally required, which may include removing content or restricting accounts. See our Content Policy and DMCA Policy for additional details.

7.5 Feedback

Any feedback, suggestions, or ideas you provide about the Services become the property of Pandastic, and we may use them without compensation or attribution.

8. Payment Terms and Subscriptions

8.1 Credit-Based System

Heroic AI RPG operates on a credit-based system. Credits are virtual, non-monetary digital items that may be used for gameplay features, extended interactions, and premium content.

Credits are licensed, not sold — you acquire no ownership interest
Credits have no cash or monetary value
Credits are non-transferable and tied to your account
Credits may be acquired through a welcome grant, subscription plans, one-time top-ups, or referral rewards

8.2 Payment Processing

All payments are processed by Stripe or other third-party payment processors. Your payment information is handled in accordance with Stripe's privacy policy and these Terms. We do not store full credit card details.

8.3 Pricing and Changes

Prices are in USD unless otherwise stated
We reserve the right to change pricing with reasonable notice
Promotional offers and discounts may be modified or discontinued at any time

8.4 Subscriptions

If you purchase a subscription:

Your subscription will auto-renew unless cancelled before the renewal date
If you already have a paid subscription, you may cancel at any time from Subscription & Billing in your account menu (world selection screen → account menu → Subscription & Billing → Manage or Cancel Subscription). Cancellation is completed in our secure Stripe billing portal
When paid billing is enabled, you may cancel at any time from Subscription & Billing in your account menu (world selection screen → account menu → Subscription & Billing → Manage or Cancel Subscription). Cancellation is completed in our secure Stripe billing portal
While paid billing is not enabled, Supporter and Founder stay Coming Soon. If you do not have a paid subscription, contact info@heroicairpg.com for billing help, including cancellations and payment updates
Cancellation takes effect at the end of the current billing period
You will continue to have access to your paid tier until the end of the paid period
When a paid plan ends, your account returns to the Apprentice (free) tier and your credit balance is capped at 1,000 credits

8.5 Refund Policy

Credits are non-refundable except as required by applicable law
No refunds for partially used credits or subscription periods
We may, at our sole discretion, issue refunds for verified technical issues
Users banned for policy violations are not entitled to refunds

9. Content Moderation and Safety

All content created, submitted, or generated through the Services is subject to our Content Policy. We reserve the right to:

Monitor, review, and analyze content for policy violations
Remove or block content that violates these Terms or our Content Policy
Suspend or terminate accounts for violations
Report illegal content to appropriate authorities

10. Termination

10.1 Termination by You

You may terminate your account at any time. Terminating your account does not revoke the licenses you have granted to Pandastic for content created while your account was active.

10.2 Termination by Us

We may suspend or terminate your account or access to the Services at any time, with or without notice, for:

Violation of these Terms or our Content Policy
Any conduct we deem harmful to the Services, other users, or third parties
Legal requirements or law enforcement requests

We may also close a prolonged unused account. That step is optional, not automatic, and we will try to give notice where practical (for example by email).

10.3 Effect of Termination

Upon termination:

Your access to the Services ceases immediately
Unused credits are forfeited and non-refundable
Licenses granted to Pandastic survive termination
Your obligation to pay any amounts due survives
Sections that by their nature should survive (AI Disclaimer, Indemnification, Limitation of Liability, Governing Law, Dispute Resolution) remain in effect

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PANDASTIC DISCLAIMS ALL WARRANTIES, INCLUDING:

Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement
That the Services will be uninterrupted, secure, or error-free
That AI-generated content will be accurate, reliable, or appropriate
That defects or errors will be corrected

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PANDASTIC FZC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, data, use, goodwill, or other intangible losses
Damages arising from your use or inability to use the Services
Any content generated by AI, including offensive, inaccurate, or third-party-inspired material
Any User Content or Output that you create, prompt for, or use in violation of third-party intellectual property or other rights
Any conduct or content of third parties or other users

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF:

The amount you paid us in the 12 months preceding the claim
USD 100

13. Indemnification

You agree to defend, indemnify, and hold harmless Pandastic FZC, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

Your use or misuse of the Services
Your violation of these Terms
Your violation of any third-party rights (including intellectual property rights)
Your User Content, including claims that it infringes third-party rights
Your interactions with other users

14. Governing Law

These Terms are governed by the laws of the United Arab Emirates, specifically the laws applicable in the Emirate of Sharjah and the Sharjah Publishing City Freezone, without regard to conflict of law principles.

The United Arab Emirates has established the following key data protection and commercial laws:

Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
Federal Law No. 5 of 1985 (the UAE Civil Code) as amended
Federal Decree-Law No. 37 of 2022 on Commercial Companies
Sharjah Publishing City Freezone Regulations

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute, you agree to first contact us at info@heroicairpg.com and attempt to resolve the dispute informally for a period of 30 days.

15.2 Arbitration

If the dispute cannot be resolved informally, it shall be resolved through binding arbitration in accordance with the rules of the Dubai International Arbitration Centre, conducted in English in the Emirate of Sharjah, UAE. The arbitration shall be conducted by a single arbitrator.

15.3 Class Action Waiver

You agree that any dispute resolution shall be conducted on an individual basis only. You waive any right to bring claims as a class action, collective action, or representative proceeding.

15.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights.

16. Modifications to Terms

We may modify these Terms at any time. Material changes will be effective 30 days after posting or notification. Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Services.

17. DMCA / Copyright Infringement

If you believe that content available through the Services infringes your copyright, please refer to our DMCA Policy for instructions on how to submit a notice.

18. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and Content Policy, constitute the entire agreement between you and Pandastic
Severability: If any provision is found unenforceable, the remaining provisions continue in effect
Waiver: Failure to enforce any provision does not constitute a waiver
Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations freely
No Support: We are under no obligation to provide support, but may offer it at our discretion via info@heroicairpg.com

19. Contact Information

Pandastic FZC Sharjah Publishing City Freezone Sharjah, United Arab Emirates Email: info@heroicairpg.com